Airlines have made rapid improvement in storm recovery. Using new tricks, techniques and conservative strategies to position airplanes and employees before storms hit, flights can resume quickly as soon as runways clear. The change is a reaction to stiffer regulations, including stronger rules on pilot rest, and customer outrage on tarmac delays.

New software in use at several big airlines reschedules crews in minutes, sparing dispatchers hours of manual puzzle-solving, reports The Wall Street Journal (Feb.5, 2015). Last week, United got planes back into its Newark, N.J., hub and other Northeast airports on Tuesday night and was back at full strength by Wednesday afternoon, using only 11 reserve pilots. In past storms, that number would have been in the hundreds. The airline keeps 15-18% of its 10,000 pilots on reserve duty to fill in when pilots get sick or delays throw off schedules. United, like other airlines, sometimes ran out of reserve pilots and flights would have to be canceled days later in sunny weather. Continue reading →

Lowe’s is introducing the OSHbot robotic shopping assistants next month, the first retail robot of its kind in the U.S., writes Tech Times (Oct. 30, 2014). The OSHbot will greet customers, ask if they need help and guide them through the store to the product. Besides natural-language-processing technology, the 5-foot tall white robot houses two large rectangular screens—front and back—for video conferences with a store expert and to display in-store specials. The head features a 3-D scanner to help customers identify items. OSHbot speaks English and Spanish, but other languages will be added. OSHbot is “solving a big problem,” says a Lowe’s executive. “It is a way to bring more shopping convenience and some of the benefits of e-commerce into a physical store.”

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