Newest Workers at Lowe’s are Robots

OCTOBER 30, 2014

Meet OSHbot, Lowe's newest sales associate

Lowe’s is introducing the OSHbot robotic shopping assistants next month, the first retail robot of its kind in the U.S., writes Tech Times (Oct. 30, 2014). The OSHbot will greet customers, ask if they need help and guide them through the store to the product. Besides natural-language-processing technology, the 5-foot tall white robot houses two large rectangular screens—front and back—for video conferences with a store expert and to display in-store specials. The head features a 3-D scanner to help customers identify items. OSHbot speaks English and Spanish, but other languages will be added. OSHbot is “solving a big problem,” says a Lowe’s executive. “It is a way to bring more shopping convenience and some of the benefits of e-commerce into a physical store.”

Continue reading

UPS Tries to Increase its E-Commerce Efficiency

SEPTEMBER 16, 2014

uosIn 1998, as much as 85% of e-commerce purchases were shipped between businesses. But along came Amazon, which helped convince a generation of Americans to buy even humdrum household items like diapers and toiler paper online rather than at the store. UPS drivers who used to drop off a bunch of heavy packages each day at one retailer, now make several stops scattered across a neighborhood, delivering one lightweight package per household. The shift required more fuel and more time, increasing the cost to deliver each package.
Continue reading

Making the Decision to “Reshore”

AUGUST 27, 2014

reshoring-5_0“Recently, rising energy prices, wage inflation and customer demand for shorter lead times have led many U.S. companies to consider “reshoring” the production of goods bound for domestic markets back to America,” writesIndustry Week (Aug.5, 2014). But getting it right can be tricky. A decision to reshore needs to consider the following 7 issues:

1. A focus on total costs instead of unit costs: By focusing on unit costs instead of the total cost of ownership – which includes costs such as transportation, intellectual property risks and inventory carrying costs – manufacturers are overestimating potential savings from overseas operations by 20%- 30%.

2. Invest time to Continue reading