In the heart of Georgia, a company named Innomed, Inc. has been making waves in the medical device industry since its founding in 1987. From humble beginnings with just one product, Innomed’s unwavering dedication to innovation and quality in orthopedic surgical devices has catapulted it to industry leadership status. With a portfolio of over 100 specialized instruments trusted by surgeons worldwide, Innomed’s impact on the medical field is undeniable.

The Challenge

As Innomed’s reputation and product demand grew, so did the challenges it faced. The company needed to maintain strict quality control standards and adhere to international manufacturing conditions. To meet these demands, Innomed held certifications from the International Organization for Standardization (ISO 13485 and 9001), ensuring that its 3,000+ surgical instruments were produced to exact quality specifications.

However, with global growth came the need for a sophisticated and scalable system to manage quality compliance and logistical requirements.

The Solution

Innomed found its solution through an AccountMate solution provider. After a comprehensive analysis, it was recommended that Innomed upgrade to AccountMate SQL for its scalability and open architecture, perfectly suited to meet Innomed’s global business requirements. This move ensured that Innomed’s accounting and financial management systems could scale effectively, supporting over 100 concurrent users.

ISO Quality Compliance

One crucial aspect of Innomed’s transformation was addressing quality control measures. Compliance with ISO quality standards was paramount in the medical industry. AccountMate’s Lot Control module allowed Innomed to monitor processes, maintain vital business records, and trace issues in real-time. This comprehensive solution enabled the quick identification, documentation, and resolution of problems or non-conformities, including product recalls or modifications.

Grouping International Orders for Reduced Freight Charges

International shipments presented another challenge for Innomed due to high freight charges. To streamline this process, the solution provider trained Innomed staff to utilize the Generate Invoice from Shipment feature within the Accounts Receivable module in AccountMate SQL. This feature allowed Innomed to consolidate multiple sales orders into a single customer invoice and shipment, saving customers on freight charges and enhancing satisfaction.

Stringent Labeling Requirements

Innomed’s global expansion required adherence to strict labeling, inspection, and import/export rules. The solution provider redesigned the label layout and built a customized solution within AccountMate to accommodate these requirements. This solution allowed Innomed personnel to enter native language descriptions and assign icons to each item, meeting the demands of international customers.

The Result

The transformation was a resounding success for Innomed. The company expanded into new foreign markets and saw a substantial 15% increase in sales revenue after implementation of this customized solution. Innomed attributes this success to the efficiency of AccountMate, which streamlined internal processes and made the company more efficient.

Innomed’s journey showcases how innovation in technology can drive success in the medical device industry. With AccountMate’s open architecture, scalability, and seamless integration, Innomed has established a technological backbone that will continue to support its growth and impact for years to come.

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