
Starting with a mere six employees in 1983, Bandit Industries, Inc. swiftly rose to prominence with the introduction of its iconic Brush Bandit Chipper. Today, the company’s cutting-edge equipment serves professionals across diverse industries, including tree care, logging, recycling, and more. With over 180 dealer locations worldwide and a workforce of 400, Bandit’s commitment to innovation remains unwavering.
The Challenge: Scaling and Complexity
As Bandit’s popularity soared, so did the complexity of its operations. The company faced challenges in managing rapid market expansion, increased sales, and maintaining efficient record-keeping. The existing system lacked real-time information and consistent financial reporting accuracy, causing inefficiencies. Multiple databases resulted in duplicated entries and hindered visibility into customer transactions across departments.
The Solution: The Power of Integration
Bandit teamed up with an AccountMate Business Partner to revamp its systems. The company implemented AccountMate’s SQL accounting system and, subsequently, AccountMate’s CRM solution. This shift enabled the integration of accounting and customer relationship management, paving the way for real-time automation and advanced reporting.
- Real-time Customer Management. The newly integrated CRM solution empowered Bandit employees with immediate access to current and historical customer information, enhancing account management and enabling exceptional customer service.
- Streamlined Processes. The CRM solution streamlined internal processes, boosting company-wide collaboration and information sharing. By eliminating duplicated entries, Bandit optimized efficiency and productivity.
- Comprehensive Reporting. With AccountMate CRM, Bandit gained access to a plethora of standard reports for monitoring productivity, performance, and growth opportunities. Accurate data capture facilitated insightful analysis and forecasting.
- Elimination of Manual Work. The system eradicated manual spreadsheet creation and management, offering automated processes for warranty claims and other essential tasks. This automation improved efficiency and customer satisfaction.
Empowering Growth and Innovation
By embracing AccountMate’s integrated solution, Bandit Industries experienced remarkable results like record-breaking sales, enhanced customer relationships, increased efficiency, and better decision-making. Access to comprehensive reports and data analysis provided insights into business operations and identified growth opportunities.
The Bandit Industries and AccountMate collaboration demonstrates how innovative technology can reshape businesses. From humble beginnings, Bandit’s dedication to customer success, paired with the power of a streamlined CRM system, propelled the company to new heights. The case study underscores the importance of integrated solutions, data-driven decision-making, and the potential for technology to revolutionize customer relationship management, ultimately shaping success in today’s competitive market.
Want to speak to one of our highly-skilled business professionals about what AccountMate can do for your business? Contact us now or call 707-774-7537.

